HCAD Electronic Filing and Notice System

 

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Frequently Asked Questions


How do I get my iFile number?

Your iFile number is located in the upper right corner of the property’s “Notice of Appraised Value” you received in the mail from the Chief Appraiser. It is also available on your green protest form enclosed with the notice. If you did not receive your notice, or you have misplaced it, you have two options to retrieve your iFile number.

The quickest option to obtain your iFile number is by using the HCAD mobile app. The app allows the property owner to scan their driver’s license and automatically retrieve their iFile number. To download, please visit the app store and search for Harris County Appraisal District. The app is limited to iPhone at this time with an Android version coming very soon.

You can also contact HCAD to get the iFile number. However, because of the high volume of requests, it may take several days to get your iFile number. To request your iFile number, please contact us and under Reason, select “iFile Information.”


Do you have a instructional video?

Yes, please click the image below to view our instructional video.

Instruction Video


When trying to sign up, I receive a message "This Property Account is already associated to an exisiting User Name." I am the current owner of the property, how do I add my property account?

Our system restricts a property account to be associated with only one user account at a time. This message appears when you attempt to add a property account that another user has already added. This situation typically occurs when a property has changed ownership, or when a user has a non-agent representative acting on their behalf. Please contact us for assistance.


How can I activate my user account?

Upon creating a user account, we will send an activation message to the e-mail address on record. This message will contain a web link which you must click in order to activate your user account. If you do not have your activation message, please contact us to have your user account activated. Please be sure to check your junk/spam folder for emails from HCAD (donotreply@hcad.org).


I forgot my user name?

In the event you have lost or forgotten your user name, please go to the "Forgot Your User Name?" page. You will be asked to enter your e-mail address. We will send an message containing your user name to the e-mail address on record. Please be sure to check your junk/spam folder for emails from HCAD (donotreply@hcad.org).


I forgot my password?

In the event you have lost or forgotten your password, please go to the "Forgot Your Password?" page. You will be asked to enter your user name and answer your security question. We will send a message containing a new password to the e-mail address on record. Once you have successfully signed into the system using the reset password, we strongly encourage you to change your password. Please be sure to check your junk/spam folder for emails from HCAD (donotreply@hcad.org).


I forgot the answer to my security question?

In the event you have lost or forgotten the answer to your security question, please go to the "Forgot Your Answer?" page. You will be asked to enter your user name. We will send a message containing a new password to the e-mail address on record. Once you have successfully signed into the system using the reset password, we strongly encourage you to change your password as well as your security question and answer. Please be sure to check your junk/spam folder for emails from HCAD (donotreply@hcad.org).


My user account is locked, how do I unlock it?

User Accounts are automatically locked after exceeding the maximum number of failed sign-in attempts in a defined time window. Please contact us to have your user account unlocked.


The "iFile a Protest" option is disabled?

This option is typically disabled when a protest has already been filed for the property. It is also disabled when a property has to be re-noticed. Once the new notice is created, then the option will be available.


Need a copy of our Terms of Service agreements?

Please click here for our Terms of Service agreement to create a User Account.

Please click here for our Terms of Service agreement to enroll in e-Delivery of Documents.

 
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